Suppliers
Supplier evaluation is performed in the designated field of the approved supplier list, based on information entered into the Inventory Management program after the service/order has been completed/received.
The Aqualab Group has defined evaluation criteria for different types of supplies, which are formalized.
Product suppliers are evaluated according to the following requirements:
- Quantity delivered: 30%
- Delivery time: 30%
- Expiration date: 20%
- Packaging condition: 20%
- Other
The “other” requirement is only applicable to the evaluation of other products, namely equipment.
Service providers are evaluated based on the following requirements:
Maintenance
- Customer Service: 20%
- Problem Resolution: 50%
- Response Time: 30%
Training
- Price: 30%
- Training Suitability: 50%
- Certification/Accreditation: 20%
Audits
- Price: 20%
- Interpersonal Skills: 20%
- Audit Effectiveness: 40%
- Report Delivery Deadline: 20%
Interlaboratory Tests
- Test Delivery Deadline: 20%
- Results Delivery Deadline: 20%
- Price: 30%
- Customer Service: 10%
- Certification/Accreditation: 20%
Subcontractors
- Results Presentation: 20%
- Results Delivery Deadline: 30%
- Price: 20%
- Customer Service: 10%
- Certification/Accreditation: 20%
Other Services
- Delivery Time: 40%
- Price: 30%
- Customer Service: 10%
- Certification/Accreditation: 20%
Taking into consideration the verification of the specifications or parameters checked by the employee(s) during reception and recorded in the respective order form or software, assigning a numerical value from 1 to 5. Regarding services, these are evaluated based on the demerits recorded in the occurrence list, Mod.49.
The classification assigned to suppliers is as follows:
- Score <50% Subject to Disqualification
- 50% ≤ Score ≤80% Qualified
- Score >80% Preferred by excellence
For suppliers subject to disqualification (sole or not), corrective actions are necessary, and they are notified of this classification via an informative letter/email. If, in the following evaluation, after a request for corrective action, the supplier continues to obtain a score lower than 50%, the Administration must be informed so that the suspension of their supply can be considered, and they will subsequently be excluded from the list of approved suppliers.