AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. with its head office in Albufeira, was created in 1992 and, over the years, has experienced enormous growth in its activity, having surpassed all its targets and objectives.<\/p>\n\n\n\n
AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. is the owner of the domain https:\/\/www.aqualab.pt\/, where its website is hosted, as well as the services that are available there. <\/p>\n\n\n\n
This Refund Policy governs the terms and conditions under which refunds of payments made through this website and associated official sites may be made.<\/p>\n\n\n\n
Whenever appropriate, the present terms and conditions may be unilaterally altered by AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A., therefore we recommend you to read them carefully and periodically.<\/p>\n\n\n\n
If you have any questions regarding this Refund Policy, you may contact us by the following means:<\/p>\n\n\n\n
E-mail:<\/strong> dep.financeiro@aqualba.pt; \u00a0<\/p>\n\n\n\n Telephone:<\/strong> +351 289 580 890, and choose 3 for connection to the Financial Department;<\/p>\n\n\n\n Postal address: <\/strong>Quinta da Bellavista, Rua do Est\u00e1dio, Lote E-4,\u00a08200-127, for the attention of the Financial Department.<\/p>\n\n\n\n AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. uses the Millennium BCP IT platform P@Y.ME for payment related issues. <\/p>\n\n\n\n The Client may pay for the services provided by AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. through one of the following payment methods available on this platform:<\/p>\n\n\n\n On the date of payment, information about the service provided and the Customer’s card details will be sent to the bank entity, duly encrypted.<\/p>\n\n\n\n When the Client chooses to pay in advance for a service to be provided by AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A., he\/she can do it using the Multibanco references. For this, you will receive an email with the details to make the payment in an ATM or Homebanking service. After receiving the payment details, the Customer has 3 (three) days to make the payment. If the payment is not made within this period, the scheduling of the service to be provided by AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. will be considered void.\u00a0<\/p>\n\n\n\n The option for this payment method involves access to the MB WAY service through the MB WAY app. The MB WAY app is a software application developed by SIBS FPS, with the necessary authentication, intended for mobile devices with iOS, Android and Windows operating systems, which allows its user to perform the functionalities available in that service. <\/p>\n\n\n\n To use the MB WAY application, it is necessary to link a mobile phone contact, which, once you have opted for this payment method, will be requested by AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A., at the time of payment. Once the mobile phone number is entered, the Customer must authorize the payment through his\/her MB WAY application. <\/p>\n\n\n\n If you have problems paying with the MB WAY Service, please make sure that: <\/p>\n\n\n\n For more information about the MB WAY application, please consult: https:\/\/www.mbway.pt\/. You can also contact the MB WAY customer support team on 217 918 725.<\/p>\n\n\n\n Independently of the payment method adopted, AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. will always provide the Client with an invoice-receipt after payment.<\/p>\n\n\n\n Do not make payments to AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. by any means other than those specified above. If you do so, AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. will not be responsible for the loss of the payment, nor for any other damages that may result thereof.<\/p>\n\n\n\n The Client may receive a full refund if he\/she has made an advance payment for a service to be provided by AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. and this service has not been provided. <\/p>\n\n\n\n The Client may receive a partial refund if the service has been effectively provided but, for some reason, is proven to have been charged more than the amount that should have been charged.<\/p>\n\n\n\n In situations of advanced payment, AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. reserves the right to reschedule the service to a date and time to be agreed with the Client.<\/p>\n\n\n\n The Client may also, by his\/her own initiative, agree with AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. to reschedule the service provision.<\/p>\n\n\n\n As a general rule, in situations where the Client loses interest in the service prior to the date of the appointment, he\/she will be entitled to a refund of the amount paid in advance, unless, as a result of this withdrawal, AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. has suffered a relevant loss.<\/p>\n\n\n\n1. Payment methods accepted by AQUALAB – Laborat\u00f3rio Cl\u00ednico e de Sa\u00fade P\u00fablica S.A. via its website<\/h3>\n\n\n\n
2. Circumstances under which the Customer may receive a refund<\/h3>\n\n\n\n